At Go For Zero, we want you to LOVE your products as much as we do!This is why we accept all returns as long as the products have not been used and the seals have not been broken. Please find more details below:
1. My order is incomplete or incorrect
If this happens, please email us your order number, the incorrect item and the item you ordered within 7 days of receiving your parcel at Lauren@goforzero.com.au. We will be in touch!
2. My product/s arrived broken
We’re sorry to hear that! Please email us a photograph within 7 days at Lauren@goforzero.com.au and we will replace it as fast as possible.
3. I’d like to make a return because I changed my mind.
If you changed your mind about a product, we will happily give you credit for the purchase price of the returned item/s (excluding the shipping fees).
We will process your return within a week of receiving the sealed product
You can return Collections and Sets.Just be sure you return the entireCollection or Set to obtain a refund
For hygienic reasons, we can’t accept any returns for underwear and intimate products
A return confirmation email will be sent once your return is processed
Note: products purchased on sale cannot be refunded or exchanged