We care about getting your low/zero waste and toxin-free Australian products to you as fast as possible, and in a way that doesn’t cost the earth. That’s why we work together with Sendle and Australia Post.
Sendle was Australia’s first 100% carbon-neutral delivery service, and of course, they are Australian-owned.
We ship your goodies in beautiful recycled boxes, without the use of any plastic, so what we send you is 100% compostable, recyclable and good feel-able!
* We use Australia Post for all express shipping and international orders (as this is not available by Sendle in our area).
1. Do you offer free shipping?
Yes, so go get your ‘shop’ on!
Shipping is free for all orders above $75 within Australia (and above $99 for New Zealand). Your free shipping will automatically be applied to your shopping cart at the checkout. For any orders below $75, we charge a flat rate of $8.95 within Australia. Cheap as chips.
2. Do you offer Express shipping?
We know some things just can’t wait… so yes, we’ve got you covered!
At the checkout, you are able to select the Express Post option for a flat rate of $15.00. We ship your order within 1 business day (unless order over the weekend which will be shipped on a Monday), and your order will be delivered in 1 or 3 business days.
*Please note we cannot refund the postage cost if Australia Post does not deliver within this timeframe.
3. How do I track my order?
With every order, you'll receive an email notification with the details to track your parcel.
Australia Post orders: Be sure to download the Australia Post App for easy tracking of your parcel, keeping up to date with your parcels whereabouts at all times or simply enter your tracking number here https://auspost.com.au/mypost/track/#/search
4. Can I pick my order up?
If you want the flexibility to pick your parcel up whenever you like, you can. It makes sense to us and the environment not to ship it.
When you finalise your order online, select 'Pick up Order'. You will receive a notification when your order is ready to pick up, usually the same or next business day.
You can pick your order up from our Warehouse (2 / 8 Tectonic Crescent, Kunda Park 4556, QLD). We are there Monday to Friday between 8 am and 4 pm.
If you prefer to collect from our Caloundra Store (Whitepepper Homewares), please email Lauren at email@example.com and we can arrange this for you.
5. When will my order arrive?
All orders will be processed by us on the same or next business day.
1 - 5 business days to Brisbane
3 - 6 business days to Sydney
3 - 7 business days to Adelaide
3 - 7 business days to Melbourne
4 - 8 business days to Tasmania
5 - 10 business days to Perth
5 - 8 business days to Darwin
*The estimates of average delivery times are based upon information provided by our shipping carriers. For the most up-to-date delivery estimate, please check the tracking number found on your shipping confirmation email.
6. Do you ship internationally?
Yes, we ship worldwide with Australia Post as their prices are very competitive. We also offer free shipping to New Zealand for orders over $99.
The shipping costs to each country vary and will be shown at checkout upon selection of your country. International fees start from $10 (New Zealand) and from $15 for other countries.
Please note that any import duties, charges and taxes are not included in our costs. Those fees are your responsibility to pay.
Email us straight away and we will see if we can change it! Unfortunately, once your order is picked up by a courier, we cannot change any information. If the parcel is returned to us, we will notify you.
8. Is it possible my parcel did not arrive?
If you have not received your parcel within 30 days (in Australia), please let us know via Lauren@goforzero.com.au.
For international orders, please allow up to 60 days.
9. What if I was not home when they delivered?
No panic. Our couriers will leave your parcel if they deem it to be safe. If not, they will bring it to your local post office or local newsagent. Please check your tracking number that you received via email to see where you can find your parcel (don't forget to check your junk folder too :)).
We are thrilled with the delivery providers we work with and are confident your parcel will arrive in the timeframe as mentioned above. If for some reason your package arrives later, we cannot be held responsible for the delay. We only wish we could hand deliver our gorgeous parcels :). Thank you for understanding!
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