Shipping policy

Shipping

We pack and dispatch orders the same or next business day from our Sunshine Coast warehouse, in plastic-free packaging that is compostable or recyclable. We ship with Australia Post, Couriers Please, Aramex and Team Global, and use Australia Post for all Express and international orders.

Australia
- Free shipping on orders over $99
- Orders under $99: flat rate of $9.95
- Express: flat rate of $15, dispatched within 1 business day and usually delivered in 1 to 3 business days. Express orders placed on weekends or public holidays go out the next business day.
- Bulky items (kombucha and kefir home brew kits, composters, Zone Yoga products and Solid Teknics) carry an extra shipping fee, shown on the product page and at checkout.
- We deliver to PO Boxes and parcel lockers. Please include the box or locker number.

Estimated delivery times (business days)
Brisbane 1 to 5 · Sydney 3 to 6 · Melbourne 3 to 7 · Adelaide 3 to 7 · Tasmania 4 to 8 · Darwin 5 to 8 · Perth 5 to 10. These are carrier estimates; your tracking link has the latest.

International
- New Zealand: free on orders over $120, otherwise from $10
- Other countries: from $15, calculated at checkout
- Delivery takes 5 to 25 business days
- We can't ship to the US at the moment
- Customs duties, taxes and import fees are paid by the customer

Pickup
Choose "Pick up order" at checkout and collect from 2/8 Tectonic Crescent, Kunda Park QLD 4556, Monday to Friday, 8am to 1pm. We'll let you know when it's ready, usually the same or next business day.

Tracking
You'll get a tracking link by email once your order ships (check your junk folder too).

Wrong address
Email us straight away and we'll do our best to update it. Once a courier has collected the parcel we can't change it. If it comes back to us, we'll resend it once you cover the standard shipping cost.

Parcel hasn't arrived
If your parcel hasn't arrived within 30 days in Australia (60 days for international orders), email askusanything@goforzero.com.au and we'll chase it up.

Shipping protection
You can add optional shipping protection at checkout from $0.99. Claims go through our Claims Portal under the protection terms. Your Australian Consumer Law rights apply whether or not you buy it.

Questions? Email Stephy at askusanything@goforzero.com.au.

https://goforzero.com.au/pages/shipping-information